The Blog dedicated to Talking Avatars, Virtual Assistants, Live Chat, User Interactions and much more...

Self-care and Chatbot Solutions Revolutionize E-commerce Customer Service!

Chatbot

Web self-service (dynamic FAQs, chatbots, etc.) enables e-commerce web sites to meet consumers’ expectations and increase conversion rates E-commerce is a rapidly growing market (+ 15% turnover in the 2nd half of 2016 according to e-commerce experts at FEVAD). Blue-chip companies are struggling to enrich their web sites beyond static FAQs. Web self-service is in […]

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Living Actor™ designs the future of Virtual Assistants!

Digital Assistants-Future

Machine learning, speech recognition and emotions in human- machine interactions are the most promising technologies related to artificial intelligence, especially for virtual assistants of tomorrow. Living Actor™ is involved in several research projects and collaborative development around these topics to maintain high-end technology and keep a competitive advantage. In the Top 10 strategic technology trends […]

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Emotional Connections in Online Customer Interaction

Avatars laughing

Forming emotional connections with customers and employees is an important part of building and maintaining customer and employee loyalty. This loyalty is a key factor in lowering pricing pressure and providing a significant competitive advantage. For organizations who are actively engaged in efforts to improve their Customer Experience, one of the challenges is how to […]

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Mister / Miss Client 2016: Living Actor takes the Top 3 Positions

Mister-Client-Best-Virtual-Agent

During the Stratégie Clients 2016 fair in Paris, the leading French CRM exhibition and conference, the 7th Miss/Mr Client Prize for the best Virtual Assistant will be awarded by Thierry Spencer, from Sensduclient.com blog with the participation of the Paris Dauphine University MOI Master. Prize is awarded to the best French speaking virtual agent of the year. In […]

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Yoko, Toshiba Virtual Helpdesk Assistant, successfully deployed across Europe!

Yoko, Toshiba Virtual Helpdesk Assistant, successfully deployed across Europe!

Living Actor™ is proud to announce Yoko’s successful deployment across 17 European countries including the UK, Ireland, France, Germany, Ukraine, Slovakia and Slovenia. Yoko, a Virtual Assistant, is also available in Turkey and Israel and will soon be launched in Spain, Portugal and the Netherlands. With more than 130,000 customer conversations per month, Yoko works […]

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Self-Learning Virtual Agents for Contact Centers

Learning Avatar

The ODISAE project is designed to achieve a semantic parser of conversations between agents and customers online (via chat, email or on a forum) and use it to enrich a CRM system of non-existent semantic features in the systems currently available on the market. This innovation will be used to describe conversations with several properties: […]

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Living Actor™ Fireman Andrew giving Training in Paris!

FireTraingUnit_Safetybus-1024x768

SafetyBus is a training company and has been a client and partner of Living Actor™ for long. The Avatars Lilly (trainer) and Andrew (fireman) are part of their team and they are present inside and outside of the trucks to provide training and advice. Here under is a picture of the Fire Training Unit taken […]

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Meet our Team @Strategie Clients show in Paris, April 12 to 14

Living Actor™ featured at the Client Strategy Conference in Paris, France

The Living Actor Team will be very happy to meet you at”Stratégie Clients” tradeshow in Paris from April 12 to 14 april 2016. – Would you like to discuss our latest business cases? – Would you want a personalized demonstration? – Would you wish to test our latest innovations and discover our new products and […]

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ES offers Web Self-Service 24/7 with Elsa !

Elsa, Intelligent Virtual Agent for FAQ and selfservice

Energie de Strasbourg has chosen Living Actor for its Dynamic FAQ with the Intelligent Virtual Agent Elsa. Elsa is the face of the online Customer Service and she is available 24/7. She understands all current customers’s requests and answers in realtime: payment, contract, consuption… Come and talk with her!   Elsa embeds the latest generation of […]

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