The Blog dedicated to Talking Avatars, Virtual Assistants, Live Chat, User Interactions and much more...

Chatbots are becoming more receptive to human emotion!

Chatbot Emotion

The race to develop the best chatbot technology It is no understatement to say that chatbots are generating a lot of interest from companies. All the big names in the IT industry (e.g. Google, Microsoft, Slack, IBM, Facebook, etc.) are following the trend and looking for new conversational interfaces. Bots and artificial intelligence are broadening […]

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An Intelligent Virtual Assistant for Small Companies: A Dream or Reality?

PME Chatbots

Used before by only large companies, Intelligent Virtual Assistants (IVA) take advantage of the latest technological advances and have now become accessible to small organizations. Easy to set up and inexpensive to maintain, they are an ideal solution for companies looking for a digital transformation! A Fast, Growing Market According to a recent study by […]

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Living Actor™ designs the future of Virtual Assistants!

Digital Assistants-Future

Machine learning, speech recognition and emotions in human- machine interactions are the most promising technologies related to artificial intelligence, especially for virtual assistants of tomorrow. Living Actor™ is involved in several research projects and collaborative development around these topics to maintain high-end technology and keep a competitive advantage. In the Top 10 strategic technology trends […]

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Generation Y: Chatbots for Millennials?

Gen Y

Hyperconnected and over-informed, members of Generation Y have specific needs related to their use of new technologies. Self-service solutions such as Virtual Agents can meet their expectations and build loyalty. Generation Y is at the center of marketing discussions. Also known as “Millennials” or “Digital natives”, their members were born between 1980 and early 2000. […]

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Emotional Connections in Online Customer Interaction

Avatars laughing

Forming emotional connections with customers and employees is an important part of building and maintaining customer and employee loyalty. This loyalty is a key factor in lowering pricing pressure and providing a significant competitive advantage. For organizations who are actively engaged in efforts to improve their Customer Experience, one of the challenges is how to […]

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Help! My Virtual Assistant doesn’t understand…

A Virtual Assistant doesn’t usually answer 100% of the users’ requests.  Misunderstandings may occur for many reasons: Most commonly, the question hasn’t been anticipated or the user’s input is simply… unintelligible. Both situations happen often, especially if your Virtual Assistant knowledge base is too general. Therefore, it’s critical to prepare adequate answers to avoid user […]

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Cantoche and their ILHAIRE’s partners were exhibiting at ICT2013

The ICT2013 event (#ICT2013eu) was organized by the European Commission and took place on November 6-8 at Vilnius, Lithuania. ICT is the Europe’s biggest digital technology event and Cantoche and their ILHAIRE’s partners were at this event to exhibit and demonstrate their work to incorporate laughter into human-avatar interactions. ILHAIRE is a R&D project co-financed […]

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