The Blog dedicated to Talking Avatars, Virtual Assistants, Live Chat, User Interactions and much more...

The HR chatbot, a tool bound to evolve

Rebecca_Living Actor

The digital transformation has a growing impact on businesses. Human resources are at the heart of this transformation. The need to support and integrate digitalization is an important challenge for any company’s HR department. The HR Chatbot is a digital embodiment of the evolution of collaborative modes and communications in companies. Chatbots are computer programs […]

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Self-care and Chatbot Solutions Revolutionize E-commerce Customer Service!

Chatbot

Web self-service (dynamic FAQs, chatbots, etc.) enables e-commerce web sites to meet consumers’ expectations and increase conversion rates E-commerce is a rapidly growing market (+ 15% turnover in the 2nd half of 2016 according to e-commerce experts at FEVAD). Blue-chip companies are struggling to enrich their web sites beyond static FAQs. Web self-service is in […]

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An Intelligent Virtual Assistant for Small Companies: A Dream or Reality?

PME Chatbots

Used before by only large companies, Intelligent Virtual Assistants (IVA) take advantage of the latest technological advances and have now become accessible to small organizations. Easy to set up and inexpensive to maintain, they are an ideal solution for companies looking for a digital transformation! A Fast, Growing Market According to a recent study by […]

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Living Actor™ designs the future of Virtual Assistants!

Digital Assistants-Future

Machine learning, speech recognition and emotions in human- machine interactions are the most promising technologies related to artificial intelligence, especially for virtual assistants of tomorrow. Living Actor™ is involved in several research projects and collaborative development around these topics to maintain high-end technology and keep a competitive advantage. In the Top 10 strategic technology trends […]

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Chatbots, IVAs: What they bring to the “employee experience”

Live Operators-Virtual Agent

The increasing use of chatbots is an indication of the beginning of a digital revolution in customer relations. Living Actor™ supports companies in this big change by allowing them to improve the user experience of their employees! Chatbots penetrate the digital transformation of customer service The world of intelligent virtual assistants (IVA) has been in […]

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Win-Win Partnership Between a SME and Large Company: Natixis Interépargne Case Study

Natixis Virtual Agent

A 7-year collaboration between Natixis Interépargne and the Living Actor ™ team earned them a 2016 CRM Award for Best Virtual Assistant. Natixis Interépargne, with nearly 56,000 corporate customers and 3 million accounts, is a pioneer of employee savings plans and a major player in France. The Need The 2008 financial crisis created a climate […]

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An Intelligent Virtual Agent to Support Employees: Millennium BCP Case Study

Chatbot

Millennium BCP use of Living Actor ™ dramatically improves the quality of service while reducing support calls by 30%: Millennium BCP is the largest private financial institution in Portugal. With over 660 branches throughout the country, the bank employs more than 7,400 people. The Need Millennium BCP’s employees directed more than 20,000 calls per month […]

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Yoko, Toshiba Virtual Helpdesk Assistant, successfully deployed across Europe!

Yoko, Toshiba Virtual Helpdesk Assistant, successfully deployed across Europe!

Living Actor™ is proud to announce Yoko’s successful deployment across 17 European countries including the UK, Ireland, France, Germany, Ukraine, Slovakia and Slovenia. Yoko, a Virtual Assistant, is also available in Turkey and Israel and will soon be launched in Spain, Portugal and the Netherlands. With more than 130,000 customer conversations per month, Yoko works […]

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