The Blog dedicated to Talking Avatars, Virtual Assistants, Live Chat, User Interactions and much more...

Emotional Connections in Online Customer Interaction

Avatars laughing

Forming emotional connections with customers and employees is an important part of building and maintaining customer and employee loyalty. This loyalty is a key factor in lowering pricing pressure and providing a significant competitive advantage. For organizations who are actively engaged in efforts to improve their Customer Experience, one of the challenges is how to […]

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Living Actor™ Virtual Assistant Nora is at the heart of the 2016 UEFA European Championship

Euro2016

The 2016 UEFA European Championship is taking place in 10 cities across France including Bordeaux. Keolis Bordeaux, the TBC (train and Bus public transport network that serves all 28 municipalities in the Bordeaux Urban Community, is poised to support the influx of visitors with Nora, their virtual assistant. Nora answers visitors’ questions at InfoTBC.com. From timetables and […]

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Win-Win Partnership Between a SME and Large Company: Natixis Interépargne Case Study

Natixis Virtual Agent

A 7-year collaboration between Natixis Interépargne and the Living Actor ™ team earned them a 2016 CRM Award for Best Virtual Assistant. Natixis Interépargne, with nearly 56,000 corporate customers and 3 million accounts, is a pioneer of employee savings plans and a major player in France. The Need The 2008 financial crisis created a climate […]

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An Intelligent Virtual Agent to Support Employees: Millennium BCP Case Study

Chatbot

Millennium BCP use of Living Actor ™ dramatically improves the quality of service while reducing support calls by 30%: Millennium BCP is the largest private financial institution in Portugal. With over 660 branches throughout the country, the bank employs more than 7,400 people. The Need Millennium BCP’s employees directed more than 20,000 calls per month […]

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Mister / Miss Client 2016: Living Actor takes the Top 3 Positions

Mister-Client-Best-Virtual-Agent

During the Stratégie Clients 2016 fair in Paris, the leading French CRM exhibition and conference, the 7th Miss/Mr Client Prize for the best Virtual Assistant will be awarded by Thierry Spencer, from Sensduclient.com blog with the participation of the Paris Dauphine University MOI Master. Prize is awarded to the best French speaking virtual agent of the year. In […]

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Meet Living Actor @Strategie Clients show in Paris, April 12 to 14

LivingActor-Self-Service-EN2

The Living Actor™ team will be very happy to meet you during the Strategie Clients 2016 tradeshow in Paris, France from April 12 to 14. This will be a great opportunity for us to share with you some exciting news about: Customer success stories over the past 12 months:  public sector, tourism, services to companies, energy supply, […]

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Yoko, Toshiba Virtual Helpdesk Assistant, successfully deployed across Europe!

Yoko, Toshiba Virtual Helpdesk Assistant, successfully deployed across Europe!

Living Actor™ is proud to announce Yoko’s successful deployment across 17 European countries including the UK, Ireland, France, Germany, Ukraine, Slovakia and Slovenia. Yoko, a Virtual Assistant, is also available in Turkey and Israel and will soon be launched in Spain, Portugal and the Netherlands. With more than 130,000 customer conversations per month, Yoko works […]

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Self-Learning Virtual Agents for Contact Centers

Learning Avatar

The ODISAE project is designed to achieve a semantic parser of conversations between agents and customers online (via chat, email or on a forum) and use it to enrich a CRM system of non-existent semantic features in the systems currently available on the market. This innovation will be used to describe conversations with several properties: […]

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