The Blog dedicated to Talking Avatars, Virtual Assistants, Live Chat, User Interactions and much more...

The HR chatbot, a tool bound to evolve

Rebecca_Living Actor

The digital transformation has a growing impact on businesses. Human resources are at the heart of this transformation. The need to support and integrate digitalization is an important challenge for any company’s HR department. The HR Chatbot is a digital embodiment of the evolution of collaborative modes and communications in companies. Chatbots are computer programs […]

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Happy New Year 2017!

Happy New Year

Dear users and followers of Living Actor™! Following the growing trend in 2016 of chatbots in the customer relations and support market, 2017 will be the year of accelerating automation of services and robotics. With assistance available 24/7, automated processing of routine tasks, intelligent multi-service concierge support, and much more, Living Actor™ is proud to […]

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Emotional Connections in Online Customer Interaction

Avatars laughing

Forming emotional connections with customers and employees is an important part of building and maintaining customer and employee loyalty. This loyalty is a key factor in lowering pricing pressure and providing a significant competitive advantage. For organizations who are actively engaged in efforts to improve their Customer Experience, one of the challenges is how to […]

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Mister / Miss Client 2016: Living Actor takes the Top 3 Positions

Mister-Client-Best-Virtual-Agent

During the Stratégie Clients 2016 fair in Paris, the leading French CRM exhibition and conference, the 7th Miss/Mr Client Prize for the best Virtual Assistant will be awarded by Thierry Spencer, from Sensduclient.com blog with the participation of the Paris Dauphine University MOI Master. Prize is awarded to the best French speaking virtual agent of the year. In […]

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Yoko, Toshiba Virtual Helpdesk Assistant, successfully deployed across Europe!

Yoko, Toshiba Virtual Helpdesk Assistant, successfully deployed across Europe!

Living Actor™ is proud to announce Yoko’s successful deployment across 17 European countries including the UK, Ireland, France, Germany, Ukraine, Slovakia and Slovenia. Yoko, a Virtual Assistant, is also available in Turkey and Israel and will soon be launched in Spain, Portugal and the Netherlands. With more than 130,000 customer conversations per month, Yoko works […]

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Self-Learning Virtual Agents for Contact Centers

Learning Avatar

The ODISAE project is designed to achieve a semantic parser of conversations between agents and customers online (via chat, email or on a forum) and use it to enrich a CRM system of non-existent semantic features in the systems currently available on the market. This innovation will be used to describe conversations with several properties: […]

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Living Actor™ Fireman Andrew giving Training in Paris!

FireTraingUnit_Safetybus-1024x768

SafetyBus is a training company and has been a client and partner of Living Actor™ for long. The Avatars Lilly (trainer) and Andrew (fireman) are part of their team and they are present inside and outside of the trucks to provide training and advice. Here under is a picture of the Fire Training Unit taken […]

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Meet our Team @Strategie Clients show in Paris, April 12 to 14

Living Actor™ featured at the Client Strategy Conference in Paris, France

The Living Actor Team will be very happy to meet you at”Stratégie Clients” tradeshow in Paris from April 12 to 14 april 2016. – Would you like to discuss our latest business cases? – Would you want a personalized demonstration? – Would you wish to test our latest innovations and discover our new products and […]

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