The Blog dedicated to Talking Avatars, Virtual Assistants, Live Chat, User Interactions and much more...

The HR chatbot, a tool bound to evolve

Rebecca_Living Actor

The digital transformation has a growing impact on businesses. Human resources are at the heart of this transformation. The need to support and integrate digitalization is an important challenge for any company’s HR department. The HR Chatbot is a digital embodiment of the evolution of collaborative modes and communications in companies. Chatbots are computer programs […]

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Self-care and Chatbot Solutions Revolutionize E-commerce Customer Service!

Chatbot

Web self-service (dynamic FAQs, chatbots, etc.) enables e-commerce web sites to meet consumers’ expectations and increase conversion rates E-commerce is a rapidly growing market (+ 15% turnover in the 2nd half of 2016 according to e-commerce experts at FEVAD). Blue-chip companies are struggling to enrich their web sites beyond static FAQs. Web self-service is in […]

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An Intelligent Virtual Assistant for Small Companies: A Dream or Reality?

PME Chatbots

Used before by only large companies, Intelligent Virtual Assistants (IVA) take advantage of the latest technological advances and have now become accessible to small organizations. Easy to set up and inexpensive to maintain, they are an ideal solution for companies looking for a digital transformation! A Fast, Growing Market According to a recent study by […]

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Living Actor accelerates its deployment in UK!

Living Actor au Royaume Uni

Living Actor™ is developing its presence on the UK market with its partner ICConsult Ltd and both companies will be present at the Customer Contact Expo in London on September 28th and 29th to demonstrate the latest innovations in the fields of Chatbots and Intelligent Virtual Assistants. Ian Cox, CEO and Founder of ICConsult says: […]

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Living Actor™ Virtual Assistant Nora is at the heart of the 2016 UEFA European Championship

Euro2016

The 2016 UEFA European Championship is taking place in 10 cities across France including Bordeaux. Keolis Bordeaux, the TBC (train and Bus public transport network that serves all 28 municipalities in the Bordeaux Urban Community, is poised to support the influx of visitors with Nora, their virtual assistant. Nora answers visitors’ questions at InfoTBC.com. From timetables and […]

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Mister / Miss Client 2016: Living Actor takes the Top 3 Positions

Mister-Client-Best-Virtual-Agent

During the Stratégie Clients 2016 fair in Paris, the leading French CRM exhibition and conference, the 7th Miss/Mr Client Prize for the best Virtual Assistant will be awarded by Thierry Spencer, from Sensduclient.com blog with the participation of the Paris Dauphine University MOI Master. Prize is awarded to the best French speaking virtual agent of the year. In […]

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Meet Living Actor @Strategie Clients show in Paris, April 12 to 14

LivingActor-Self-Service-EN2

The Living Actor™ team will be very happy to meet you during the Strategie Clients 2016 tradeshow in Paris, France from April 12 to 14. This will be a great opportunity for us to share with you some exciting news about: Customer success stories over the past 12 months:  public sector, tourism, services to companies, energy supply, […]

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Yoko, Toshiba Virtual Helpdesk Assistant, successfully deployed across Europe!

Yoko, Toshiba Virtual Helpdesk Assistant, successfully deployed across Europe!

Living Actor™ is proud to announce Yoko’s successful deployment across 17 European countries including the UK, Ireland, France, Germany, Ukraine, Slovakia and Slovenia. Yoko, a Virtual Assistant, is also available in Turkey and Israel and will soon be launched in Spain, Portugal and the Netherlands. With more than 130,000 customer conversations per month, Yoko works […]

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Self-Learning Virtual Agents for Contact Centers

Learning Avatar

The ODISAE project is designed to achieve a semantic parser of conversations between agents and customers online (via chat, email or on a forum) and use it to enrich a CRM system of non-existent semantic features in the systems currently available on the market. This innovation will be used to describe conversations with several properties: […]

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