The Blog dedicated to Talking Avatars, Virtual Assistants, Live Chat, User Interactions and much more...

CloE, the Caisse d’Épargne Group’s Virtual Banking Assistant

CloE, Virtual Assistant

When a major French banking group like BPCE calls on Living Actor™ technology to automate user support, the results are spectacular, with qualitative optimization of customer service calls and impressed colleagues! Let’s get a little better acquainted with CloE, the Virtual Banking Assistant for the Caisse d’Épargne Group, Crédit Foncier and BCP. A dual problem […]

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Happy New Year 2017!

Happy New Year

Dear users and followers of Living Actor™! Following the growing trend in 2016 of chatbots in the customer relations and support market, 2017 will be the year of accelerating automation of services and robotics. With assistance available 24/7, automated processing of routine tasks, intelligent multi-service concierge support, and much more, Living Actor™ is proud to […]

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Generation Y: Chatbots for Millennials?

Gen Y

Hyperconnected and over-informed, members of Generation Y have specific needs related to their use of new technologies. Self-service solutions such as Virtual Agents can meet their expectations and build loyalty. Generation Y is at the center of marketing discussions. Also known as “Millennials” or “Digital natives”, their members were born between 1980 and early 2000. […]

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Chatbots, IVAs: What they bring to the “employee experience”

Live Operators-Virtual Agent

The increasing use of chatbots is an indication of the beginning of a digital revolution in customer relations. Living Actor™ supports companies in this big change by allowing them to improve the user experience of their employees! Chatbots penetrate the digital transformation of customer service The world of intelligent virtual assistants (IVA) has been in […]

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An Intelligent Virtual Agent to Support Employees: Millennium BCP Case Study

Chatbot

Millennium BCP use of Living Actor ™ dramatically improves the quality of service while reducing support calls by 30%: Millennium BCP is the largest private financial institution in Portugal. With over 660 branches throughout the country, the bank employs more than 7,400 people. The Need Millennium BCP’s employees directed more than 20,000 calls per month […]

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Yoko, Toshiba Virtual Helpdesk Assistant, successfully deployed across Europe!

Yoko, Toshiba Virtual Helpdesk Assistant, successfully deployed across Europe!

Living Actor™ is proud to announce Yoko’s successful deployment across 17 European countries including the UK, Ireland, France, Germany, Ukraine, Slovakia and Slovenia. Yoko, a Virtual Assistant, is also available in Turkey and Israel and will soon be launched in Spain, Portugal and the Netherlands. With more than 130,000 customer conversations per month, Yoko works […]

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Meet our Team @Strategie Clients show in Paris, April 12 to 14

Living Actor™ featured at the Client Strategy Conference in Paris, France

The Living Actor Team will be very happy to meet you at”Stratégie Clients” tradeshow in Paris from April 12 to 14 april 2016. – Would you like to discuss our latest business cases? – Would you want a personalized demonstration? – Would you wish to test our latest innovations and discover our new products and […]

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Yoko, Virtual Assistant for Toshiba, awarded for the best CRM System

Cantoche and Toshiba won the 6th edition of the Miss Client trophy, during the Client Strategy Conference in Paris, France. The award acknowledges both organizations for technical excellence and their distinctive approach to building customer relationships. share this information Recommend on Facebook Tweet about it Tell a friend

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Discover the new Web responsive Living Actor Virtual Agent!

Since June 2013, Olivier has been the Virtual Assistant for 4 million French customers of Lyonnaise des Eaux (Water distribution and sanitation). In less than 12 months, Olivier reduced the number of emails by more than 30% as he answered thousands of questions coming from all around the country. In September 2014, Lyonnaise des Eaux launched a […]

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Yoko, the Virtual Assistant for Toshiba France, by Living Actor™

  Client TOSHIBA France Consumer & Professional Electronics Mission First Point of Contact for Helpdesk (level 1 support). Reduce Call Volumes. Yoko is a personalized virtual assistant for TOSHIBA France. Today, she resolves most of the requests customers have about their computers, electronic devices (touchpads, camcorder, hard drive, accessories, etc.) and services offered by Toshiba.  […]

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