The Blog dedicated to Talking Avatars, Virtual Assistants, Live Chat, User Interactions and much more...

CloE, the Caisse d’Épargne Group’s Virtual Banking Assistant

CloE, Virtual Assistant

When a major French banking group like BPCE calls on Living Actor™ technology to automate user support, the results are spectacular, with qualitative optimization of customer service calls and impressed colleagues! Let’s get a little better acquainted with CloE, the Virtual Banking Assistant for the Caisse d’Épargne Group, Crédit Foncier and BCP. A dual problem […]

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An Intelligent Virtual Assistant for Small Companies: A Dream or Reality?

PME Chatbots

Used before by only large companies, Intelligent Virtual Assistants (IVA) take advantage of the latest technological advances and have now become accessible to small organizations. Easy to set up and inexpensive to maintain, they are an ideal solution for companies looking for a digital transformation! A Fast, Growing Market According to a recent study by […]

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Win-Win Partnership Between a SME and Large Company: Natixis Interépargne Case Study

Natixis Virtual Agent

A 7-year collaboration between Natixis Interépargne and the Living Actor ™ team earned them a 2016 CRM Award for Best Virtual Assistant. Natixis Interépargne, with nearly 56,000 corporate customers and 3 million accounts, is a pioneer of employee savings plans and a major player in France. The Need The 2008 financial crisis created a climate […]

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Mister / Miss Client 2016: Living Actor takes the Top 3 Positions

Mister-Client-Best-Virtual-Agent

During the Stratégie Clients 2016 fair in Paris, the leading French CRM exhibition and conference, the 7th Miss/Mr Client Prize for the best Virtual Assistant will be awarded by Thierry Spencer, from Sensduclient.com blog with the participation of the Paris Dauphine University MOI Master. Prize is awarded to the best French speaking virtual agent of the year. In […]

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Yoko, Toshiba Virtual Helpdesk Assistant, successfully deployed across Europe!

Yoko, Toshiba Virtual Helpdesk Assistant, successfully deployed across Europe!

Living Actor™ is proud to announce Yoko’s successful deployment across 17 European countries including the UK, Ireland, France, Germany, Ukraine, Slovakia and Slovenia. Yoko, a Virtual Assistant, is also available in Turkey and Israel and will soon be launched in Spain, Portugal and the Netherlands. With more than 130,000 customer conversations per month, Yoko works […]

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Meet our Team @Strategie Clients show in Paris, April 12 to 14

Living Actor™ featured at the Client Strategy Conference in Paris, France

The Living Actor Team will be very happy to meet you at”Stratégie Clients” tradeshow in Paris from April 12 to 14 april 2016. – Would you like to discuss our latest business cases? – Would you want a personalized demonstration? – Would you wish to test our latest innovations and discover our new products and […]

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ES offers Web Self-Service 24/7 with Elsa !

Elsa, Intelligent Virtual Agent for FAQ and selfservice

Energie de Strasbourg has chosen Living Actor for its Dynamic FAQ with the Intelligent Virtual Agent Elsa. Elsa is the face of the online Customer Service and she is available 24/7. She understands all current customers’s requests and answers in realtime: payment, contract, consuption… Come and talk with her!   Elsa embeds the latest generation of […]

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Your Assistant offers Contextual FAQ

FAQ Dynamique avec l'Avatar intelligent de Suez Environnement

Imagine that your Virtual Intelligent Assistant can anticipate your visitor’s needs. Your visitors would then find immmediately the good information at the best moment. This is now a reality thanks to the new Dynamic FAQ Module of Living Actor™ Assistant. This new module displays on each page the top questions asked by your visitors. Olivier, the […]

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