Yoko, Toshiba Virtual Helpdesk Assistant, successfully deployed across Europe!

Living Actor™ is proud to announce Yoko’s successful deployment across 17 European countries including the UK, Ireland, France, Germany, Ukraine, Slovakia and Slovenia. Yoko, a Virtual Assistant, is also available in Turkey and Israel and will soon be launched in Spain, Portugal and the Netherlands.

Yoko, Toshiba Virtual Helpdesk Assistant, successfully deployed across Europe!

With more than 130,000 customer conversations per month, Yoko works 24/7 to improve satisfaction levels for Toshiba’s customers and has reduced costs.

Living Actor™ has reduced incoming calls and emails by 30 to 50% depending on the country. Yoko, our Virtual Assistant, has become the first point of contact for all after sales requests across Europe!” says Shaun Parkin of Toshiba.

For more information about how to implement a global Virtual Assistant solution and dramatically reduce your support costs while simultaneously increasing customer satisfaction, please contact us.

Andrew.

This post is also available in: French